Techno-Web Ltd
Support Services
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Support for a clients use of a
hosting package or a particular software title, especially if that software
title is used to generate income for an individual or business (as is the case
with Actinic Ecommerce software), is extremely important, which at Techno-Web
Ltd we understand this need very well.
Support for all of the Techno-Web
Ltd's sites and services is provided by an invisible and visible set of
procedures and provisions.
Our invisible procedures and provisions
include: Active monitoring of our servers 24hrs per day, every day of the week,
to ensure that your sites and services are operating and being served in
tip-top condition. Preventative maintenance of server hardware (i.e.
replacement of parts that have not broken down, but with replacement would
provide assurance of the servers continued service to our clients); and
emergency maintenance incase a particular server or part within a server fails
unexpectedly that requires immediate replacement. It is these invisible
procedures and provisions that keeps our servers operating and keeps our
clients happy with less outages and server downtimes.
Our visible
procedures and provisions includes our ticket based email & online Help
Desk system provided directly from within
4SureSupport.
This provides our hosting and Actinic software clients with a single source for
help, advice (web based knowledge bank) and support in the use, operation and
troubleshooting aspects of thier products and services. Access is restricted to
clients only by email address verification for email support and
username/password login authentication for web based support services, that
ensures clients benefit 100% from Techno-Web Ltd support staff and services
directly, as opposed to open forum based support where clients and non-clients
alike post requests for help and assistance.
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Thank you for responding so quickly. I would also like to send my thanks for the technical support I have received already.
Dennis F.
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Techno-Web were couteous, helpful, and narvellous value-for-money. And we got everything that we asked for and then some.
Ian Alcock.
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