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Techno-Web Ltd Support Services |
Support for a clients use of a
hosting package or a particular software title, especially if that software
title is used to generate income for an individual or business (as is the case
with Actinic Ecommerce software), is extremely important, which at Techno-Web
Ltd we understand this need very well. Support for all of the Techno-Web Ltd's sites and services is provided by an invisible and visible set of procedures and provisions. Our invisible procedures and provisions include: Active monitoring of our servers 24hrs per day, every day of the week, to ensure that your sites and services are operating and being served in tip-top condition. Preventative maintenance of server hardware (i.e. replacement of parts that have not broken down, but with replacement would provide assurance of the servers continued service to our clients); and emergency maintenance incase a particular server or part within a server fails unexpectedly that requires immediate replacement. It is these invisible procedures and provisions that keeps our servers operating and keeps our clients happy with less outages and server downtimes. Our visible procedures and provisions includes our ticket based email & online Help Desk system provided directly from within 4SureSupport. This provides our hosting and Actinic software clients with a single source for help, advice (web based knowledge bank) and support in the use, operation and troubleshooting aspects of thier products and services. Access is restricted to clients only by email address verification for email support and username/password login authentication for web based support services, that ensures clients benefit 100% from Techno-Web Ltd support staff and services directly, as opposed to open forum based support where clients and non-clients alike post requests for help and assistance.
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